Support center
Shipping Info
Important Notice
At the moment our products are distributed in three warehouses in Europe. This allows us a way and time saving delivery for our customers in Europe. However, it may happen that you receive your order in two or in very rare cases in three deliveries. We work hard to always have all products in stock in all our warehouses. However, if you receive a package in which a part of your order is missing, we ask you to be patient. In most cases, the second part of the order will arrive shortly.
Shipping Info
We would like to be able to ship Black Hawk to as many countries as possible. Unfortunately, the transportation of goods is a highly complex issue from a legal and environmental perspective. In the rare event that you do not receive your order after the stated delivery time or your order is damaged upon arrival, please contact us as soon as possible and no longer than 7 days after the delivery date stated in the tracking.
Where we deliver:
At the moment we supply all European countries, UK, Switzerland, USA, some countries in Asia, South America, Africa and Oceania. For more detailed information click through the different tabs. If no shipping is offered for your country although it is one of the countries listed here, please contact our support team.
Most requested countries:
Country | Delivery time | Costs | Free Shipping |
Germany | 2-9 Working days | 4.90€ | From 120€ |
France | 3-9 Working days | 5.90€ | From 120€ |
Austria | 3-9 Working days | 8.90 € | From 120€ |
Switzerland | 3-9 Working days | 14.90€ | no free shipping for now |
All shipping costs includes 19% VAT.
Shipping costs for other European countries (except Germany, France and Austria): 14.90€ & no free shipping for now.
Additional info:
Please note that gift cards do not count towards free shipping.
In the unlikely event that you do not receive your order after the stated delivery time, or if your order is damaged upon arrival, please contact us as soon as possible and no longer than 7 days after the delivery date indicated in the tracking.
Where we do not deliver:
We do NOT currently ship to the following countries:
Afghanistan, Belarus, Burundi, Cambodia, Cayman Islands, Central African Republic, Cuba, Russia or Ukrainian, Democratic Republic of the Congo, Guadeloupe, Iran, Iraq, Kosovo, Lebanon, Libya, Mali, Martinique, Myanmar, Nicaragua, North Korea, Northern Mariana Islands, Oaxaca region of Mexico, Pakistan, Réunion, Russian Federation, Somalia, South Sudan, Sudan, Gauteng Province in South Africa, Syria, St. Barthélemy, St. Martin, St. Pierre and Miquelon, Venezuela, Yemen, Zimbabwe
Europe, Switzerland & UK
We would like to be able to ship Black Hawk to as many countries as possible. Unfortunately, the transportation of goods is a highly complex issue from a legal and environmental perspective. In the rare event that you do not receive your order after the stated delivery time or your order is damaged upon arrival, please contact us as soon as possible and no longer than 7 days after the delivery date stated in the tracking.
Shipping costs for European countries & UK (except Germany, France and Austria): 14.90 €. Delivery time: 3-9 working days.
Country | Delivery time | Costs | Free Shipping |
Germany | 2-9 Working days | 4.90€ | from 120€ |
France | 3-9 Working days | 5.90€ | from 120€ |
Austria | 3-9 Working days | 8.90€ | from 120€ |
Switzerland | 3-9 Working days | 14.90€ | no free shipping for now |
All shipping costs includes 19% VAT.
Import duties may apply in non-EU member countries. This amount may vary depending on the value of the package. Please check with your country’s customs office for more information. For the 27 EU member states, we will take care of the customs and import fees, so you don’t have to worry about them.
USA & Canada
We would like to be able to ship Black Hawk to as many countries as possible. Unfortunately, the transportation of goods is a highly complex issue from a legal and environmental perspective. In the rare event that you do not receive your order after the stated delivery time or your order is damaged upon arrival, please contact us as soon as possible and no longer than 7 days after the delivery date stated in the tracking.
Shipping costs for USA and Canada: 17.90 €. Delivery time: 8-22 working days.
Country | Delivery time | Costs | Free Shipping |
USA | 8-22 Working days | 17.90 € | from 250€ |
Canada | 8-22 Working days | 17.90 € | from 250€ |
Orders under $800 in value to the USA are not subject to customs and import fees.
Rest of the World
Hello all of you in Oceania, Asia, South America, North America and Africa. We love it when Black Hawk flies over the world. Unfortunately, we don’t have any Black Hawk logistics centers with you at this time, so we have to ship from Europe. We are working hard to provide free shipping to every country in the world. Unfortunately, we are still a long way away from that, but there is one thing we can promise today. The shipping fees guarantee a CO2 neutral transport.
Country | Delivery time | Costs | Free shipping from |
Oceania | 9-22 Working days | 19.90 € | no free shipping for now |
Asia | 9-22 Working days | 19.90 € | no free shipping for now |
North America | 9-22 Working days | 19.90 € | no free shipping for now |
South America | 9-22 Working days | 19.90 € | no free shipping for now |
Africa | 9-22 Working days | 19.90 € | no free shipping for now |
Orders under the value $1000 AUD to Australia will not be subject to any customs and import fees.
Where we do not deliver:
We do NOT currently ship to the following countries:
Afghanistan, Belarus, Burundi, Cambodia, Cayman Islands, Central African Republic, Cuba, Russia or Ukrainian, Democratic Republic of the Congo, Guadeloupe, Iran, Iraq, Kosovo, Lebanon, Libya, Mali, Martinique, Myanmar, Nicaragua, North Korea, Northern Mariana Islands, Oaxaca region of Mexico, Pakistan, Réunion, Russian Federation, Somalia, South Sudan, Sudan, Gauteng Province in South Africa, Syria, St. Barthélemy, St. Martin, St. Pierre and Miquelon, Venezuela, Yemen, Zimbabwe
Import Duties? What the hell is that
You can be sure, we hate fees as much as you do. We’d love to take care of them for you, or at least offer an option for easy payment. Unfortunately, this is out of our hands and the costs vary from country to country and depend on the weight of the order, among other things. But don’t be discouraged, it’s usually pretty easy to settle the costs incurred.
Import duties are taxes levied by the customs authority when goods are imported into a country. Usually, the value of the imported goods determines the amount levied on them. In some contexts, import duties are also referred to as customs duties, tariffs, or import taxes.
Economically, import duties are levied to provide revenue to the government and to protect domestic goods from the dominance of foreign products. However, there are other reasons for imposing taxes. One of them is to prevent the flooding of the domestic market with foreign products. Import duties are also levied to punish a country through a sanction mechanism.
Do I need to pay customs and import fees?
Country | Do You need to pay? |
EU | No, we will cover you. |
USA | Orders under the value $800 to the USA will not be subject to any customs and import fees. |
Australia | Orders under the value $1000 AUD to Australia will not be subject to any customs and import fees. |
Rest of the World | Unfortunately, it is not possible for us to list each country individually. Since different countries have different thresholds, we advise you to check with your local authorities. |
If you refuse to pay the customs and import fees and the package is returned to Black Hawk Clothing, a shipping and handling fee may be deducted from your refund as this aspect of the order has been fulfilled. If you would like us to reship the order, we may ask you to pay the shipping charges.
Tax sales
Sales tax – also known as value added tax or GST, depending on where you live – is a tax levied on the supply of goods or services. Typically, businesses are registered in the countries they sell to and end customers pay their country’s tax rate. However, Black Hawk is currently growing but is by no means large enough to make it worthwhile to register in every country. Accordingly, we use German VAT for all orders. As soon as we exceed certain thresholds for the respective countries, we apply the local VAT and pay the taxes to the local authorities.
All taxes are paid to the tax authorities, so Black Hawk does not keep any of the tax money paid.
NEED HELP?
Get in touch, we are happy to help you!
FAQs
Read through the most frequently asked questions and do not hesitate to contact us in case of any uncertainties.
Return Info
What happens if you want to return something? Read our return policy.
Important Notice
At the moment our products are distributed in three warehouses in Europe. This allows us a way and time saving delivery for our customers in Europe. However, it may happen that you receive your order in two or in very rare cases in three deliveries. We work hard to always have all products in stock in all our warehouses. However, if you receive a package in which a part of your order is missing, we ask you to be patient. In most cases, the second part of the order will arrive shortly.
Shipping Info
We would like to be able to ship Black Hawk to as many countries as possible. Unfortunately, the transportation of goods is a highly complex issue from a legal and environmental perspective. In the rare event that you do not receive your order after the stated delivery time or your order is damaged upon arrival, please contact us as soon as possible and no longer than 7 days after the delivery date stated in the tracking.
Where we deliver:
At the moment we supply all European countries, UK, Switzerland, USA, some countries in Asia, South America, Africa and Oceania. For more detailed information click through the different tabs. If no shipping is offered for your country although it is one of the countries listed here, please contact our support team.
Most requested countries:
Germany:
- Shipping Costs: 4,90 € (incl. VAT)
- Delivery Time: 2-9 Working days
- Free Shipping from: 120 €
France:
- Shipping Costs: 5,90 € (incl. VAT)
- Delivery Time: 3-9 Working days
- Free Shipping from: 120 €
Austria:
- Shipping Costs: 8,90 € (incl. VAT)
- Delivery Time: 3-9 Working days
- Free Shipping from: 120 €
Switzerland:
- Shipping Costs: 14,90 € (incl. VAT)
- Delivery Time: 3-9 Working days
- Free Shipping from: no free shipping
Shipping costs for other European countries (except Germany, France and Austria): 14.90
Additional info:
Please note that gift cards do not count towards free shipping.
In the unlikely event that you do not receive your order after the stated delivery time, or if your order is damaged upon arrival, please contact us as soon as possible and no longer than 7 days after the delivery date indicated in the tracking.
Where we do not deliver:
We do NOT currently ship to the following countries:
Afghanistan, Belarus, Burundi, Cambodia, Cayman Islands, Central African Republic, Cuba, Russia or Ukrainian, Democratic Republic of the Congo, Guadeloupe, Iran, Iraq, Kosovo, Lebanon, Libya, Mali, Martinique, Myanmar, Nicaragua, North Korea, Northern Mariana Islands, Oaxaca region of Mexico, Pakistan, Réunion, Russian Federation, Somalia, South Sudan, Sudan, Gauteng Province in South Africa, Syria, St. Barthélemy, St. Martin, St. Pierre and Miquelon, Venezuela, Yemen, Zimbabwe
Europe, Switzerland & UK
We would like to be able to ship Black Hawk to as many countries as possible. Unfortunately, the transportation of goods is a highly complex issue from a legal and environmental perspective. In the rare event that you do not receive your order after the stated delivery time or your order is damaged upon arrival, please contact us as soon as possible and no longer than 7 days after the delivery date stated in the tracking.
Shipping costs for European countries & UK (except Germany, France and Austria): 14.90 €. Delivery time: 3-9 working days.
Germany:
- Shipping Costs: 4,90 €
- Delivery Time: 2-9 Working days
- Free Shipping from: 120 €
France:
- Shipping Costs: 5,90 €
- Delivery Time: 3-9 Working days
- Free Shipping from: 120 €
Austria:
- Shipping Costs: 8,90 €
- Delivery Time: 3-9 Working days
- Free Shipping from: 120 €
Switzerland:
- Shipping Costs: 14,90 €
- Delivery Time: 3-9 Working days
- Free Shipping from: no free shipping
Import duties may apply in non-EU member countries. This amount may vary depending on the value of the package. Please check with your country’s customs office for more information. For the 27 EU member states, we will take care of the customs and import fees, so you don’t have to worry about them.
USA & Canada
We would like to be able to ship Black Hawk to as many countries as possible. Unfortunately, the transportation of goods is a highly complex issue from a legal and environmental perspective. In the rare event that you do not receive your order after the stated delivery time or your order is damaged upon arrival, please contact us as soon as possible and no longer than 7 days after the delivery date stated in the tracking.
Shipping costs for USA and Canada: 17.90 €. Delivery time: 8-22 working days.
USA:
- Shipping Costs: 17,90 €
- Delivery Time: 8-22 Working days
- Free Shipping from: 250€
Canada:
- Shipping Costs: 17,90 €
- Delivery Time: 8-22 Working days
- Free Shipping from: 250€
Orders under $800 in value to the USA are not subject to customs and import fees.
Rest of the World
Hello all of you in Oceania, Asia, South America, North America and Africa. We love it when Black Hawk flies over the world. Unfortunately, we don’t have any Black Hawk logistics centers with you at this time, so we have to ship from Europe. We are working hard to provide free shipping to every country in the world. Unfortunately, we are still a long way away from that, but there is one thing we can promise today. We do our best to act against environmental pollution
Oceania, Asia, North America, South America, Africa:
- Shipping Costs: 19,90 €
- Delivery time: 9-22 Working days
Orders under the value $1000 AUD to Australia will not be subject to any customs and import fees.
Where we do not deliver:
We do NOT currently ship to the following countries:
Afghanistan, Belarus, Burundi, Cambodia, Cayman Islands, Central African Republic, Cuba, Russia or Ukrainian, Democratic Republic of the Congo, Guadeloupe, Iran, Iraq, Kosovo, Lebanon, Libya, Mali, Martinique, Myanmar, Nicaragua, North Korea, Northern Mariana Islands, Oaxaca region of Mexico, Pakistan, Réunion, Russian Federation, Somalia, South Sudan, Sudan, Gauteng Province in South Africa, Syria, St. Barthélemy, St. Martin, St. Pierre and Miquelon, Venezuela, Yemen, Zimbabwe
Import Duties? What the hell is that
You can be sure, we hate fees as much as you do. We’d love to take care of them for you, or at least offer an option for easy payment. Unfortunately, this is out of our hands and the costs vary from country to country and depend on the weight of the order, among other things. But don’t be discouraged, it’s usually pretty easy to settle the costs incurred.
Import duties are taxes levied by the customs authority when goods are imported into a country. Usually, the value of the imported goods determines the amount levied on them. In some contexts, import duties are also referred to as customs duties, tariffs, or import taxes.
Economically, import duties are levied to provide revenue to the government and to protect domestic goods from the dominance of foreign products. However, there are other reasons for imposing taxes. One of them is to prevent the flooding of the domestic market with foreign products. Import duties are also levied to punish a country through a sanction mechanism.
Do I need to pay customs and import fees?
Country | Do You need to pay? |
EU | No, we will cover you. |
USA | Orders under the value $800 to the USA will not be subject to any customs and import fees. |
Australia | Orders under the value $1000 AUD to Australia will not be subject to any customs and import fees. |
Rest of the World | Unfortunately, it is not possible for us to list each country individually. Since different countries have different thresholds, we advise you to check with your local authorities. |
If you refuse to pay the customs and import fees and the package is returned to Black Hawk Clothing, a shipping and handling fee may be deducted from your refund as this aspect of the order has been fulfilled. If you would like us to reship the order, we may ask you to pay the shipping charges.
Tax sales
Sales tax – also known as value added tax or GST, depending on where you live – is a tax levied on the supply of goods or services. Typically, businesses are registered in the countries they sell to and end customers pay their country’s tax rate. However, Black Hawk is currently growing but is by no means large enough to make it worthwhile to register in every country. Accordingly, we use German VAT for all orders. As soon as we exceed certain thresholds for the respective countries, we apply the local VAT and pay the taxes to the local authorities.
All taxes are paid to the tax authorities, so Black Hawk does not keep any of the tax money paid.
NEED HELP?
Get in touch, we are happy to help you!
FAQs
Read through the most frequently asked questions and do not hesitate to contact us in case of any uncertainties.
Return Info
What happens if you want to return something? Read our return policy.
EXPLORE THE MEMBER AREA
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In the Member Area you can save your shipping and payment options for future orders. You have the possibility to join our affiliate program (Creator Area) and earn money. You have exclusive advantages like pre-sales, discount promotions and special Black Hawk events.